08-31-2016 06:13 AM
I have been facing a problem with my wifi for quite some time and i don't know if its hardware or software related.
My Wireless adapter: Ralink RT3290 802.11bgn Wi-Fi Adapter
Driver version: 184.108.40.206
I have a working wifi at home. And my laptop is at a receiving distance(It shows 4-5 bars of available range). When i try to connect, it gives an error message "Can't connect to this network".
Now if i move closer to the modem(I basically sit right next to it), it connects but i get the error "No internet access". When clearly i am connected on my mobile and other devices.
Its been happeneing ever since i installed a additional 4GB RAM to the extra slot. It supports upto 12GB... so i don't think its RAM related either.
09-02-2016 11:17 AM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I understand that you have wireless issues with your PC.
1) Right click on "Internet Explorer" icon -click on "Properties" - Click on
"Connections" tab- Click on LAN settings button. In that window uncheck all
the options, if you notice any option selected-Click on OK- Click on OK.
If the problem still exists, go to step 2.
2) Make sure that IP address and DNS server was set to obtain the address
Click on Start-In search bar type ncpa.cpl and press "Enter".
Right click on your Network icon- Select "Properties"-scroll down
and double click on "Internet Protocol[TCP/IP]" . Make sure that
"Obtain IP address automatically" and "Obtain DNS server address automatically"
options are selected.
3) Click on Start- In search bar type devmgmt.msc and press "Enter". Type this
ipconfig /all and press enter.
Make sure that IP Address, Subnet Mask, Default Gateway and DNS Servers
are having addresses.
4) Check your firewall.
Let me know if this works.
Have a great day!
I am an HP Employee