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Tiimothy Student
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Wifi connection is limited

HP envy m7 notebook pc
Microsoft Windows 8.1 (64-bit)

Recently I have been having trouble connecting to my wifi. Originally my laptop wasn't even recognizing wifi as an option for connecting to the internet and it wanted me to use an Ethernet connection. I managed to fix that by updating my wifi driver. But once I did that it is now telling me that the connection is limited and I can't connect to the internet. I've tried everything that I can think of to fix it but nothing is working. Uninstalling it and reinstalling it didn't work. Resting the driver fixes it for about a minute but then it stops working again. The error that I always get for it is "the default gateway is not available". At this point I really have no idea what to do and I don't know how to fix it. Any suggestions would be helpful. 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Wifi connection is limited

@Tiimothy

Thank you for posting on the HP Support Community.

  • Did this happen after a recent window or software update?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer.

Next, uninstall Network adapter from device manager.

  1. Use shortcut keys Win + X on Windows 10.
  2. Select Device Manager.
  3. Expand the entry. Right-click the Network adapter and select Uninstall device.
  4. You may need to check the option Delete the driver software for this device, and then click the Uninstall button.
  5. Reboot the computer.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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