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Mrjerrylarry
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Wifi diconnects repeatedly

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HP Notebook 15t-da100 CTO
Microsoft Windows 10 (64-bit)

I have experienced many problems with the WiFi. While other devices I own work fine on the WiFi, this laptop repeatedly has problems. The problem is the most extreme while trying to play online games. It while pause and try and reconnect almost every minute or two. It makes it impossible to play online successfully. When connected by a network cable the internet works fine.

model: HP Notebook 15t-da100 CTO

In addition I am still under warranty and would like to get this resolved in time but I am unable to talk to any agents and the forum seems to be the only way to get in contact with anyone. How can I use my warranty or can I get an extension considering there seems to be no available help.

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Riddle_Decipher
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@Mrjerrylarry Did you try reinstalling the wireless adapter? (please do, if you haven't)

 

While you respond to that, here's what you need to do:

  1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
     
  2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
     
  3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
     
  4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP INSTRUCTIONS.

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
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Haleymiranda1
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I'm having the same problem.

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Luciap1982
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I also have the same problem, I opened a topic a few days ago but without an answer

 

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Riddle_Decipher
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@Haleymiranda1 & @Luciap1982 Did you go through the steps suggested here? 

If that didn't work, we could try other things, however, I'll need the below information before we can proceed further:

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

Have a great day!

Riddle_Decipher
I am an HP Employee

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