Wifi disconnects frequently

[JayeshHYD]

Hi Team,
My HP Envy 13 laptop frequently disconnects while using Wi-Fi in battery. I have tried all below link steps to rectify this issue, but it didn't work at all. Also tried upgrading and tried with different drivers of wireless network card. Really frustrated with the issue, please help.

https://support.hp.com/id-en/document/c02693493

[IT_WinSec]

Hello @JayeshHYD 

HP has even more detailed article and troubleshooting steps for this issue.

[below] It describes literally all possible scenarios and possible reasons for this issue, and proposes some fixes. Please, check it out and follow it based on your situation >> http://hp.dezide.com/ts/start.jsp?guide=wirelessconnection.net&section=ccweb&sfs=tdoc&lc=en&language...

Hope this helps. Let me know how it goes.

Regards,

IT_WinSec

[JayeshHYD]

I have finished all thes steps from the linke, still no change, am connecting to a 5Ghz AC wireless router and only 1 device connected, when i use youtube and strem videos, the ping responce increases severl secounds and disconnects, then I need to disable and enable the wifi connection to connect again. I have tried different versions of the drivers of network adapters

[IT_WinSec]

Can you try changing the frequency on the router to 2.4 Ghz ?

In order to rule out the drivers and the built-in wi-fi adapter, I always recommend that users try with an external adapter - external wi-fi adapter on USB, known as Wi-Fi dongle -> it is a simple USB device which you connect to the PC and use it instead. Such exist for less than 10 $ and can be bought either online or from the local tech store.

Here are some examples:

>> https://www.amazon.com/wi-fi-dongles/b?ie=UTF8&node=13983791

I believe this test is worthy because it's for less than 10$. And if it works, you can use it instead.

• Make sure that you disable your built-in Wi-Fi adapter before testing with the external one. You can disable it in Control Panel -> Network and Sharing center -> Change adapter settings, and then right click the built-in Wi-Fi device and choose to disable it.

Let me know how it goes