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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Wifi disconnects frequently

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02-14-2021 09:41 PM
When I open up Chrome to browse the internet, the laptop keeps dropping the wifi connection. I've only had the laptop for about a week but, I'm considering returning it to Walmart and purchasing a different one. I really like this laptop (it's the cool Realtree Edge camo edition) but, it aggrivates me that it keeps dropping the signal while my cell phone still has wifi while sitting right next to the laptop. Do I need to adjust something in the settings? Any help would be greatly appreciated.
02-17-2021 10:45 AM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
- What is the operating system?
While you respond to that, let's try these steps:
- In Windows, search for and open Device Manager.
- Select Device Manager in the menu.
- Double-click Network adapters.
- Right-click the name of your wireless network adapter, and then select Uninstall.
- When the Confirm Device Uninstall screen displays, click OK and then wait for the device to be uninstalled. The name of the wireless adapter no longer appears in the network adapters category when it has been uninstalled.
- At the top of the Device Manager window, click Action, and then select Scan for hardware changes. The computer reinstalls wireless network and the wireless network adapter name displays in the Network adapters category.
- After the network adapter name displays in Device Manager, close Device Manager, and then restart the computer.
- Try connecting to the Internet again.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee