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John66_-
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Message 1 of 3
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Wifi disconnects in sleep mode

HP Recommended
HP Spectre x360 Convertible
Microsoft Windows 10 (64-bit)

When my laptop is in sleep mode my wifi stops working. It is still connected but says there is no internet access - the wifi box is working as other devices have no priblem - the laptop just stops recognising it. This happens every time it goes into sleep mode or I close the lid. I have to restart to to reconnect.

I have updated the drivers and bios but the issue still persists

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banhien
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Message 2 of 3
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@John66_- 

 

Please try following steps

 

(a) Open Device Manager,

(b) Go to Network Adapters and expand,

(c) Right click wireless adapter and open Properties,

(d) Select Power management tab,

(e) Untick "Allow the computer ......".

(f) Click OK

 

Regards.

BH
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John66_-
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Message 3 of 3
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If I follow your advice 

Device manager>Network Adapters & expand>Right click wireless adapters & open Properties>Select power Management tab

 

When I expand Network Adapters I see: Intel (R) Wireless AC 9560 160MHZ so I assume this is the correct one to right click

 

When I right click there is no Power Management tab after I open Properties! Only General; Advanced; Driver; Details; Events and Resources.

Can you readvise please

Thanks

 

John

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