Wifi download speeds ridiculously slow

[SMoroney]

Hello there,

The Wifi download speeds on my laptop are so low it makes general browsing and downloading software a tortuous affair.  I am currently attempting to download some music software (Cubase) and the download application shows the download speed as about 260kB/s.  The program is 15Gb in size and after 14 hours of downloading I still have 4Gb to go!  This (new) laptop had noticeably slower speeds than my other devices from the day I got it (Dec 2019) but downloading this software has really highlighted just how slow it is.

I've conducted a speed test and it showed download speeds of <1mB/s.  All other devices in my house register download speeds of over 40mB/s.  There is something about my laptop that is restricting the wifi and I don't know what it is. I have run a diagnostic and it says the network is functioning properly.  Please help!

[The_Fossette]

@SMoroney

I reviewed your post and I understand that you are facing issues with the Internet connection speed.

Don’t worry, I assure you I will try my best to get this sorted.

The Internet speed depends on many factors like the band(2.4 or 5GHz) you are connected to, the router you are using, and other devices connected to the same network. Having said that, I recommend you follow the below steps and check if it helps.

Powercycle the network:

1. Shut down your notebook.

2. Unplug the power to your router.

3. Unplug the power to your modem.

4. Wait at least 45 seconds.

5. Plug in the modem, and wait for it to come back online.

6. Plug in the router, and wait for it to come back online.

7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:

1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)

2. Expand the Network adapters.

3. Right click on the Ethernet/Wireless Adapter and click Properties.

4. Click the Power Management tab.

5. Remove the check mark beside Allow the computer to turn off this device to save power.

6. Click OK.

7. Test.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

Reinstall the network adapter drivers:

1. Download the drivers from here but do not run them yet.

2. Go to your start screen/menu and type Device Manager.

3. Expand Network adapters.

4. Right click on the wireless adapter and choose Uninstall.

5. Run the downloaded drivers from step 1.

6. Restart your PC and test.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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