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HP Recommended
HP Notebook - 15-ba007au

After resetting the pc also can't recover the WiFi driver,,

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You're very welcome.

 

Is there a device in the device manager labeled as a Network Controller?

 

If there is no Network Controller device and no Realtek Wi-Fi adapter, then the card has a hardware issue which is why the driver will not find the card and install.

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

The parts list for your notebook indicates that it comes with the Realtek RTL8723BE-VB Wi-Fi adapter.

 

HP PartSurfer

 

Windows 10 should have automatically installed a driver for that model Wi-Fi adapter.

 

This is the latest W10 driver for that model Wi-Fi adapter:

 

Realtek RTL8xxx Wireless LAN Drivers

 

https://ftp.hp.com/pub/softpaq/sp113001-113500/sp113216.exe

 

If that driver doesn't work, most likely the Wi-Fi adapter has failed and needs to be replaced.

 

I would replace it with this dual band AC model:

 

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter   HP part # L17365-005

 

 

 

 

HP Recommended

Thank you for your help,, still facing the same problem,, after installing  it's open cmd  (attempt to execute SW setup install CMD)

This message can see for 2 second 

HP Recommended

You're very welcome.

 

Is there a device in the device manager labeled as a Network Controller?

 

If there is no Network Controller device and no Realtek Wi-Fi adapter, then the card has a hardware issue which is why the driver will not find the card and install.

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