08-07-2015 08:55 PM - edited 08-07-2015 09:20 PM
I've always thought so highly of HP and as such, decided to purchase an HP laptop - an HP Envy 15-K233ca Notebook.
I have had some issues from the start and one in particular, is making for a rather unpleasant experience.
The wifi connection keeps dropping. It drops when the system is put in sleep mode, when I surf the net and even after a reboot.
I walked through the issue (and a few others) with HP's help desk this evening and after 2 hours was met with the same problem. I am now having to reboot the computer and troubleshoot to try and maintain a wifi connection. This is my first experience with an HP Laptop and I'm disappointed. It's unfortunate, but I may have to return it. I'll be walking over to Apple for a replacement. If someone from HP can resolve this for once and for all, it would be helpful. Otherwise, I will have no choice but to return the unit.
Note: I've noticed that others experience the same issue. I requested that HP's Help Desk install drivers to resolve the issue. If this didn't work after our session this evening, then I'm afraid it may be a hardware issue.
Solved! Go to Solution.
08-11-2015 08:13 AM
Hi @MadisonAve ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY 15-k233ca Notebook and issues with the WiFi dropping constantly. Try this fix.
Go to device manager,the Network adapters WiFi driver properties power management
Allow this computer to turn off wifi to save power, uncheck it and restart the Notebook.
Hope this helps.
08-15-2015 08:22 AM
Thank you for taking time to respond. It appears that the box was already unchecked. Good idea though as others may have this checked and can hopefully look into this solution. I asked tech support in India to download drivers that could rectify the issue. It appears to have worked.
Thank you again.
11-19-2015 12:37 PM
I was having the same problems as most of the previous posts. HP was not much help. I read where the drivers were the problem and tried that several times, loading new drivers through HP web sight, which the online HP person did as well, problems still existed. I found the name of my wireless module, Intel dual band wireless-AC 7265, Googled this and found Intel had a newer driver than what HP had. Down-loaded this driver and BOOM! problem solved, laptop works great, my WiFi has been rock steady. Hopes this helps. When you get to Intel page you do have to go through and find your particular hardware, but if a old man like me can do it I am sure you others can breeze through this. Good Luck.
11-13-2016 05:12 PM