Wifi drops when bluetooth is on

[georgesarkis]

Hi

yesterday i got my new hp envy x360 with ryzen 5 processes, and i realized that wifi is not working as soon as i turn on the bluetooth.

first i though when i connect a bluetooth device it's droping the wifi then i realize that even without connecting to a bluetooth device just by turning bluetooth on the wifi is droping segnificently.

i tried updating widows, drivers and BIOS. i tried defferent devices, i tried to change settings in widows but notting works

is there something wrong with my model?

[Riddle_Decipher · Accepted solution]

@georgesarkis

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the WiFi drops when the Bluetooth is turned on,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you installed all available windows & HP updates to resolve this issue?

Did you try reinstalling the wireless adapter? (please do, if you haven't)

While you respond to that, here's what you need to do:

1. Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
    
2. Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices are using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
    
3. Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
    
4. Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.

That said, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

https://hp.care/2JshaSG

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

Keep me posted,

For I shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[georgesarkis]

Hi  and thank you for your reply

I found out that bluetooth was interfering with wifi because i was using 2.4 ghz wifi connection.

as soon as  i connected to 5 ghz wifi it automaticly solve my problem!but i cant still connect to 2.4 ghz wifi while using the bluetooth. but i think i can live with that

thank you

[Riddle_Decipher]

@georgesarkis

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution to help others find the same solution as you have.

Take care now and do have a fabulous week ahead. 🙂