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scarlet106 Student
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Wifi intermittantly stops working

ENVY 15-ah151sa
Microsoft Windows 10 (64-bit)

Hi,

 

Appears this is a common issue in the forums.

 

After using wifi for about 1-2 hours, it will either state 'limited connectivity' or fail to find any wireless networks in range.

 

This can be temporarily solved by uninstalling the intel wifi card and restarting the PC.

 

I have updated BIOS to ver. F.14 and updated wifi drivers too but issue persists.

 

I have also changed the power options for both battery and plugged in to 'maximum performance'.

 

Any assistance would be most grateful.

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HP Support Agent
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Wifi intermittantly stops working

Hi @scarlet106,

 

Good day. May the forums welcome you! 🙂 Hope you are doing well. 🙂 I understand clearly that you need assistance with frequent wifi disconnects. I will be delighted to assist you here. 🙂

Great diagnosis and troubleshooting. 🙂 Fabulous assessment of the situation before posting your query. Kudos to you on that score. 🙂 You are a valued HP customer and I take it as a special privilege to share this platform with you. 🙂 It is paramount to assist you:)

First off, we need to isolate the issue to being hardware or software related.

  • When did this happen first?
  • Did it happen after a windows or software update?

Please perform a bios defaults first: http://support.hp.com/in-en/document/c00364979

Please perform the step “Reset the boot order to the default settings”

Then please visit this link: http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/8499284/model/8942971/document/c05...  to get assistance. (HP ENVY 15-Ah100 and Pavilion 15-Ab100 Notebook PCs - Wireless LAN Exhibits Disconnection Issues)

Link 2 “Troubleshooting Wireless Network and Internet (Windows 10)”: http://support.hp.com/us-en/product/HP-ENVY-15-Notebook-PC-series/8499284/model/8942971/document/c04...

Link 3: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Common-fixes-for-wireless-connectivity... (Common fixes for wireless connectivity issues)

Link 4: http://hp.dezide.com/ts/start-nr.jsp?guide=wirelessconnection.net&section=social (Troubleshooting Wireless Network and Internet)

Finally, please back up your data and perform a complete system recovery to factory settings if nothing works as it needs to be isolated to being hardware or software related. If it persists after recovery, then the issue is hardware related and needs to be fixed by contacting HP phone support. Link for recovery: http://support.hp.com/in-en/document/c04758961#AbT7  (follow the option “Recovery when Windows 10 does not start correctly”)

Link for phone support: http://hp.com/contacthp If the unit is under warranty the manufacturer’s warranty should cover repair services for you.

As a workaround, you could connect a USB wifi dongle to one of the USB ports and use the computer if the wifi card has to be replaced and it is a lot more cost effective.

Please visit these links one at a time to troubleshoot and if any link helps you resolve the issue, you could ignore the rest.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.:)

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 🙂

Happy holidays to you and your family:)  Take care.:)

 

 

DavidSMP
I am an HP Employee

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