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AydenYH Top Student
Top Student
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Message 1 of 4
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Wifi keeps disconnecting

Pavilion 15z
Microsoft Windows 10 (64-bit)

I bought HP laptop few month ago, and actually I didnt often use it, so

even though I knew it had the problem wifi keeps disconnecting, I didnt care.

But now I need to use it and this probelm is so annoying.

I tried to fix it myself, so I read lots of post explained to fix for same problem with me.

But there are some differences, so I decided to ask here.


Here is some info about my laptop.

HP Pavilion - 15z Laptop

Product number: M7D88AV



Security Software Trial

Office Software Trial

AMD Quad-Core A8-7410 Processor + AMD Radeon(TM) R5 Graphics


750GB 5400 rpm Hard Drive

SuperMulti DVD burner

4-cell 41WHr Lithium-ion Battery

Standard Keyboard

Intel 802.11ac WLAN and Bluetooth(R) [1x1]

Windows 10 Home 64

Blizzard white

HP TrueVision HD Webcam with Dual Digital Microphone (blizzard white)

15.6-inch diagonal Full HD WLED-backlit Display (1920x1080)


and in Network adapters

Bluetooth Device(Personal Area Network)

Bluetooth Device(RFCOMM Protocol TDI)

Inter(R) Dual Band Wireless-AC 3165

Realtek PCIe FE Family Controller


Please help me fix this problem. Thanks


Teacher Teacher
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Message 2 of 4
Flag Post
HP Recommended

Wifi keeps disconnecting

Hi ,


Could you update the below intel driver and check 


Intel® PROSet/Wireless Software and Drivers for Windows® 10

Version: 19.10.0 (Latest) Date: 8/25/2016
If you get any error message on installation , please share it ... 
//Click on Kudos and Accept as Solution if my reply was helpful and answered your question//

I am an HP employee!!
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AydenYH Top Student
Top Student
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Message 3 of 4
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Wifi keeps disconnecting

Thanks for your answer.

I did what you have suggested, but still stop working frequently.

It makes me crazy.

What can I do to solve for this problem?


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HP Support Agent
HP Support Agent
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Message 4 of 4
Flag Post
HP Recommended

Wifi keeps disconnecting




Thank you for joining HP Forums. 
I'll be glad to help you 🙂

As I understand the WiFi keeps disconnecting or dropping on its own,

Don't worry as I have a few steps to resolve your concern,


Here's a guided troubleshooter that will help fix this issue: Click here


To use the automatic troubleshooter, follow these steps:

  1. If your computer has a wireless key or button on or near the keyboard and the wireless activity light is off or amber in color, then press the key or button to enable your wireless adapter. This key might be the F10 key, F12 key or labeled with a symbol of an airplane.

    • If wireless activity comes on or the activity light turns blue, you have enabled wireless on your system. Try connecting to the Internet again. If problems persist, continue using these steps.

    • If your computer does not have a wireless key or the wireless activity lights remains off or orange, then continue using these steps.

  2. Click Start , type troubleshooting into the Search field.

  3. Select troubleshooting from the search results.

  4. Click Network and Internet.

  5. Click Internet Connections.

For more steps: Click here


If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.

I am an HP Employee

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