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Retr0gamer
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Wifi keeps disconnecting

HP Recommended
HP ENVY - 13-aq0502sa
Microsoft Windows 10 (64-bit)

Every time I use my laptop the wifi disconnects, so frustrating! I can't use it anywhere apart from where I have an ethernet connection next to the router! My wifi works just fine on other laptops and phones etc so there is no issue there.

 

I have tried updating drivers and bios and it's made no difference. It uses the intel wireless-AC 9560 160mhz and I have updated the driver to 25/02/2020 - 21.80.2.1

 

Does anyone know how to fix this or how I contact HP to resolve as it's still in warranty?

 

Thanks

 

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dougarch
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HP Recommended

HP Pavilion [Personal Information Removed]

 

wifi keeps disconnecting 

 

This is happening shortly following Windows 10 May 2020 update.

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Retr0gamer
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No it has been happening for several months, prior to any May updates.

 

Can anyone please advise what I need to do to resolve this? or how I contact HP in UK as it is in warranty still. 

 

thank you

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