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ROBB77
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Message 1 of 2
139
Flag Post

Wifi keeps dropping on my HP Laptop PC 17-ca3055cl

‎01-23-2021 10:19 AM

HP Recommended
Product: HP Laptop PC 17-ca3055cl
Operating System: Microsoft Windows 10 (64-bit)

I have had this PC for a week or so and my Wifi drops constantly..  sometimes 10 times an hour.  I always get the same message

Your connection was interruptedA network change was detected.
ERR_NETWORK_CHANGED

Of course nothing has changed.  My work laptop sits 3 feet away and never loses the wifi connection.  Ready to ship it back.  

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
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Message 2 of 2
Flag Post

‎01-23-2021 11:29 AM

HP Recommended

Hi:

 

Your notebook has the terrible Realtek RTL8821CE wifi adapter.

 

I have no idea why HP continues to use this problematic wifi adapter and its cousin, the RTL8822BE.

 

The only suggestion I can offer before returning the PC and making sure that no matter who you buy one from, don't get one with a Realtek wifi card...get one with an Intel AX200 wifi adapter or newer, would be to update the wifi and bluetooth drivers to their latest versions if you have not done so already.

 

Wifi:  2024.0.10.220 

 

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111389.exe

 

Bluetooth:  1.8.1030.3010 

 

https://ftp.hp.com/pub/softpaq/sp110001-110500/sp110200.exe

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