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Wifi_man
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Wifi keeps drops every 15 - 20 minutes

HP Recommended
Pavilion 65XXHP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i7 - 12GB Memory
Microsoft Windows 10 (64-bit)

My new laptop - Model:15M-ED0023DX - Pavilion 65XXHP - ENVY x360 2-in-1 15.6" Touch-Screen Laptop - Intel Core i7 - 12GB Memory 

 

Wifi keeps dropping every 15 - 20 minutes and is annoying. 

 

I tried to update to the latest driver or used previous better driver. Also troubleshoot for any error and found nothing.

 

Your help is appreciated.

 

Bala

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Wifi_man

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Do you have other devices that are connected to this Network?

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

You can also follow the instructions in this Link; https://support.hp.com/in-en/document/c04649175

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Wifi_man
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Hey KrazyToad -

 

Thanks for getting back. I have already tried these options and unfortunately wifi sporadically keeps dropping only on this laptop. Other devices (Mobile, tv, laptop) works well. 

 

Do you have any more suggestions. Appreciate it.

 

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KrazyToad
HP Support Agent
HP Support Agent
22,594 22,581 1,357 1,374
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Do you have any Anti-virus installed on your Notebook?

 

If yes please disable it for now and check if that helps

 

Else please perform a Reset. Link: https://support.hp.com/in-en/document/c04742289

 

Thank you

 

 

KrazyToad
I Am An HP Employee

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