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Honor Student
Posts: 3
Member Since: ‎02-27-2015
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Wifi low access

Product Name: Pavilion 14 V041TX
Operating System: Microsoft Windows 8.1 (64-bit)
Hello! I just bought my pavilion 14. When I connected my laptop to my wifi, it's connected but, the signal was very low. Sometimes, it's also disappeared. But, my phone and other gadget connect to wifi in the same place with my laptop, and the connections is good.
I have checked device manager, and when I click the network adapters, I can't find any wifi adapters.

Could you suggest to me what should i do to fix this problems? Thank you so much!
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Re: Wifi low access

Hi again Christayolanda,

 

It is good to hear back from you!

 

Hopefully the flush of the DNS and the TCP/IP reset will fix the issue in the long term, although the nature of networking may require a repeat from time to time. If you have to flush the DNS or reset the TCP/IP settings frequently, you might need to update the firmware on your wireless router, or have your router manufacturer take a look at it.

 

I hope this helps!

 

Best Regards Smiley Happy

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Retired
Posts: 7,336
Member Since: ‎03-11-2014
Message 2 of 5 (2,324 Views)

Re: Wifi low access

[ Edited ]

Hello @Christayolanda,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post on how your notebook computer intermittently drops the connection with your wireless network, and I would be happy to help you!

 

To re-establish a consistent connection between your notebook and the network, I recommend following this document on Troubleshooting Wireless Network and Internet (Windows 8). This should help run a diagnostic on your system using the Network and Internet Troubleshooter, as well as steps to keep your system on the wireless network.

 

Additionally, I also suggest following the steps below to ensure your power management settings are not interfering with

your network connection:

 

1. Open DEVICE MANAGER
2. Open up NETWORK ADAPTERS
3. Right click on the WiFi Adapter for the pc and left click on PROPERTIES
4. Click on POWER MANAGEMENT at the top.
5. Remove the check mark beside : ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER
6. Click OK
7. Close DEVICE MANAGER and test.

 
NOTE: It may also be checked under the FAMILY CONTROLLER (eg. Realtek PCIe GBE Family Controller which would be listed under the WiFi Card). If so, you could remove the check mark beside ALLOW THE COMPUTER TO TURN OFF THIS DEVICE TO SAVE POWER.

 

If the issue persists, I recommend following the steps below, starting with a flush of the DNS:

 

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. At the command prompt, type "ipconfig /release" and press Enter

Step 6. Type in the command "ipconfig /flushdns"

 

Was this successful? If not, I would like you to  reset the TCP/IP stack. To do this follow the next set of steps I have set out below:

 

Step 1. Click the Start button
Step 2. In the search box, type "Command Prompt"
Step 3. Right-click Command Prompt

Step 4. Click Run as administrator
Step 5. Type "netsh winsock reset catalog" and hit Enter
Step 6. Type "netsh int ip reset reset.log" and hit Enter
Step 7. Restart your computer

 

Next, if none of the above works I would like you to try to Install Windows updates in Windows 8. I would recommend you ensure all updates are done.

 

Next I would like you to try the next set of steps I have set out for you below:

 

Step 1. Click the Start button
Step 2. In the search box, type "Windows Explorer"

Step 3. Click on Windows Explorer

Step 4. In the Address bar at the top try to stream a video or download Google Chrome

 

If you are still not able to connect to your network, you will need to remove and re-install the WiFi adapter drivers on your notebook. To do this, I recommend removing the drivers in Programs and Features and the Device Manager. Once the old software is removed, please restart your computer. The drivers for your wireless network adapter can be downloaded an installed by following this document on Downloading or Updating Software and Drivers for HP Computers

 

Next, if nothing has worked we are going to try using Using Microsoft System Restore (Windows 8) to restore your computer back to a point in time before this issue arose. This will not affect any personal files you have on your computer, but it will affect any settings you have changed or applications you have installed since the time you go back to. These will have to be re-done once we are finished.

 

Lastly, If we still have the issue we are at the point where we need to use the HP Support document: Backing Up Your Files (Windows 8) to back up your personal files. Once we have done this successfully I would like you to review and follow the steps set out in the HP Support document: Performing an HP System Recovery (Windows 8), which will walk you through restoring your computer back to factory.

 

reference: http://h30434.www3.hp.com/t5/Other-Notebook-PC-Questions/Laptop-disconnests-from-internet-unable-to-...

 

Please re-post with the results of your troubleshooting, and I look forward to your reply!

Regards Smiley Happy

MechPilot
I work on behalf of HP



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Honor Student
Posts: 3
Member Since: ‎02-27-2015
Message 3 of 5 (2,309 Views)

Re: Wifi low access

[ Edited ]

Hello @MechPilot !

 

Thank you for your prompt reply, and your solutions, I really appreciate your advise.

I have done the first until the fourth step on my laptop. It does work, but sometimes my wifi still lost its connection so I have to reconnect my wifi over and over again.

And then the strangest thing that happened is, although I can access various website, my wifi signal bar is empty. Sometimes it goes full, and then empty, full and empty.

By the way my network adapter is Broadcom 802.11n Network Adapter.

 

Please suggest me, what should I do with this laptop? :-(

 

Thank you for your kind reply.

Retired
Posts: 7,336
Member Since: ‎03-11-2014
Message 4 of 5 (2,296 Views)

Re: Wifi low access

Hi again Christayolanda,

 

It is good to hear back from you!

 

Hopefully the flush of the DNS and the TCP/IP reset will fix the issue in the long term, although the nature of networking may require a repeat from time to time. If you have to flush the DNS or reset the TCP/IP settings frequently, you might need to update the firmware on your wireless router, or have your router manufacturer take a look at it.

 

I hope this helps!

 

Best Regards Smiley Happy

MechPilot
I work on behalf of HP



Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!
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Honor Student
Posts: 3
Member Since: ‎02-27-2015
Message 5 of 5 (2,279 Views)

Re: Wifi low access

Hello Mechpilot ;-)

 

Thank you again for your reply. I have upgraded my network adapter. and it works!

I am so grateful, once again thank you for your help!

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