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‎10-17-2022 09:02 AM

HP Recommended
Operating System: Microsoft Windows 11

Wifi networks aren’t showing up at all on my HP envy laptop. It was working fine and now the options to connect to any wifi have disappeared. Not an issue with wifi as other devices connected. Help please

Category:
2 REPLIES 2

‎10-17-2022 01:27 PM

HP Recommended

Hello @Fay13 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the "wireless" network problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

Was this reply helpful? Yes No

‎10-18-2022 01:53 AM

HP Recommended

Hello @Fay13 

You product number is: 133S6EA#ABU

 

(1) Start Windows <Device Manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(2) Please report your results

Was this reply helpful? Yes No
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