Wifi not compatible sometimes? Envy 13

[hriosm]

I have problems to connect with modems in different places. Suspect the wifi card is not good, but diagnostics does not find any problem.

Somebody could help?   Regards

[Echo_Lake · Accepted solution]

@hriosm
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. In the main menu, click component test.
5. Then click on Wireless module test. This test checks that the BIOS detects the wireless module and that it is enabled.
6. To run the test, click Wireless Module, and then click Run once.
7. The Wireless Module Test takes 30 seconds to complete.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.