cancel
Showing results for 
Search instead for 
Did you mean: 
Josh_Henry
New member
1 0 0 0
Message 1 of 1
156
Flag Post

Wifi not working/ adapter not found

HP Recommended
2DW04UA#ABA
Microsoft Windows 10 (64-bit)

The HP Support assistant was prompting me that my device needed to restart. It asked to do it now or later. I continued to click later multiple times.

 

After about 10 mins, while in the middle of an important project my device decides to shut down and restart. It looked as if it was doing some updates. 

In a hurry to get back to my project I logged back on to find that I couldn’t connect to wifi. The wifi icon was totally missing. When I open up settings the computer seems to only recognize ethernet. No wifi adapter.

 

Please help! I need wifi to finish my projects!

 

BTW I recently downloaded Kaspersky Cloud antivirus. Im not sure if that could be part of the problem.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation