Wifi option has disappeared from laptop

[PaulWilk]

Hi.

On my windows 7 professional laptop for some reason( probably a new router) I cannot connect to the Internet.  My new WiFi address is not available to choose despite another around 6 others in the street being displayed. I can tether my mobile ok. 

I have went through the connect new network and troubleshooting etc without any joy and restarted laptop and router numerous times.

Any help would be appreciated 

Thanks

Paul

[Paul_Tikkanen]

Hi:

What model Wi-Fi adapter does your notebook have?

If you don't know, go to the device manager, click to expand the Network Adapters device manager category and there you will find the name and model number of the wireless network adapter.

[PaulWilk]

Hi Paul thanks for the reply. I hope I've put this laptop problem  question in the correct section.

I did update the WiFi driver without any joy.

It is a -Realtek RTL8723BE 802.11 b/g/n Wi-Fi Adapter

[Paul_Tikkanen · Accepted solution]

You're very welcome.

This is the latest W7 Wi-Fi driver HP has for that model Wi-Fi adapter.

 v2023.79.419.2019

https://ftp.hp.com/pub/softpaq/sp96501-97000/sp96873.exe 

The Realtek RTL8723BE is a single band Wi-Fi adapter that only works on the 2.4 GHz Wi-Fi band.

Make sure your new router is set up to broadcast both the 2.4 GHz and 5.0 GHz Wi-Fi bands.

[PaulWilk]

Fantastic Paul the download worked and now the wifi is visible and available to connect to.

Thanks for taking the time to fix it for me.

Paul

[Paul_Tikkanen]

Anytime, Paul.

Glad to have been of assistance.