Create an account on the HP Community to personalize your profile and ask a question
01-19-2020 08:09 AM
first at all sorry for my english
im haveing troubles with my wifi connection, if i move the notebook 2 meters from the modem i loose all the connection, if i conect the ethernet cable, works perfect, thats why im sure is the wifi card.
Anyone hjas this HP and have the same problem?
thanks, hope someone can help me
01-21-2020 08:47 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
While you respond to that, let's try these steps:
Wireless Module test:
Use the following steps to open the Component Tests menu.
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the main menu, click Component Tests.
- The Component Tests menu displays.
- Wireless Module Test - This test checks that the BIOS detects the wireless module and that it is enabled.
To run the test, click the Wireless Module, and then click Run once.
- The Wireless Module Test takes 30 seconds to complete.
If the test passes, try these steps:
Reinstall the network adapter using HP Recovery Manager (Windows 8, 10)
Reinstall original software or drivers using the HP Recovery Manager. If your PC does not locate the Recovery Manager installed, click the ‘next step’ button below.
- In Windows, search for and open HP Recovery Manager. If prompted for an administrator password or confirmation, type the password or provide confirmation. If prompted by User Account Control to allow the program to make changes to the computer, click Yes.
- Under Help, click Reinstall drivers and/or applications and wait for Recovery Manager to generate a list.
- From the combined list of applications and drivers, with the drivers listed first, select the checkbox next to the drivers you want to reinstall. NOTE: The name of the adapter varies, depending on which one is installed on your PC.
- When the Installation is completed message displays, click OK.
- Close all open applications, restart your computer, then try connecting to the Internet again.
Set BIOS default and restart:
- Restart your notebook.
- During startup, press F10 repeatedly until the BIOS menu is displayed.
- Once the BIOS menu is displayed, press F9 to restore factory defaults.
- Select Yes to confirm.
- Press F10 to save changes and exit.
- Select Yes to confirm.
- The computer restarts using the default settings.
After your computer has restarted once in Windows test your wireless connectivity. Try connecting to the Internet again.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee