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‎10-28-2022 01:18 AM

HP Recommended
Product: HP 14 Laptop PC 14-f2000 (4X5B5AV)
Operating System: Microsoft Windows 11

Can you solve this problem again? when i sleep the laptop and then wake up again, my wifi is dissapearing both in shortcut and setting and i must restart if wifi setting come back again, how to solve to make wifi no dissapearing after sleep or hibernate

Category:
2 REPLIES 2

‎10-28-2022 03:13 AM

HP Recommended

Hello @rizalf8 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we talk about the <wireless> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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‎10-30-2022 05:06 AM

HP Recommended

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This the screenshot

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