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broken1477
Level 1
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Windows 10 v 1903 killed my Bluetooth

HP Recommended
Envy 17t-j100
Microsoft Windows 10 (64-bit)

I updated to 1903 today. Now my laptop doesn't recognize that it has internal Bluetooth capability. No Bluetooth icon in the Device Manager (hidden objects displayed), I have manually installed drivers from HP, I have run the troubleshooter, which says my laptop doesn't have Bluetooth capability, I have run smc/scannow, I have enabled the services in services.msc, and literally everything else I've found in 4 hours of looking on countless forums. I don't even know if the wireless adapter driver is the same one that I had before the update, but I manually installed the latest ones. I despise trackpads and I now have a $90 Logitec Laser Paperweight. Thanks Microsoft.

 

ANY AND ALL SUGGESTIONS ARE DEEPLY APPRECIATED!

 

Envy 17t-j100 LeapMotion

Windows 10 v 1903

Intel Wireless N-7260 

2 REPLIES 2
broken1477
Author
Level 1
6 3 1 1
Message 2 of 3
Flag Post
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After hours of useless 'solutions,' I finally fixed this problem by deleting my Wi-Fi adapter, and and unidentified USB device in device manager and rebooting three times.  The last time, the unidentified USB device just showed up as an other device.  I was able to right click and update drivers, and it identified as Bluetooth. Hope this helps someone. This was very aggravating.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 3 of 3
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@broken1477

 

Welcome to HP support community.

 

Good to know that issue is resolved.

Feel free to contact us in the future is you need any assistance.

 

Please mark the post as an accepted solution so that it benefits several others .

cheers.

 

Sandytechy20
I am an HP Employee

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