cancel
Showing results for 
Search instead for 
Did you mean: 
frslam
Level 1
8 4 0 0
Message 1 of 2
155
Flag Post

Windows 8.1 and Bluetooth disappearing after Hibernation

HP Recommended
HP Pavilion Touchsmart 15-b181ea
Microsoft Windows 8.1 (64-bit)

Hi Guys, got a problem and hoping to get some info. Recently added a BCM943228HMB 2x2 Wifi/Bluetooth Card. Many Thanks goes to Paul_Tikkanen for accessing the driver to make it work. 

(6.30.223.267     Sep 17, 2015 https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72931.exe)

Bit of an issue, seems quite common with Windows 8.1 at least. My Laptop is fully updated. Every time I close the Lid and the Laptop Hibernates, when I open it back up, the Bluetooth Tray Icon is gone. In Device Manager, the Bluetooth Icon is there but there are some instructions missing, I have to Restart the machine, then go into Device Manager and there will be more Instruction - ie, Power Saving, which I have unchecked. When it goes back into Hibernation, again on wake - no Bluetooth. This is really frustrating, I've checked Microsoft Updates/Packs, been told I already have the update to sort this. Does the Driver share the Instruction from the WiFi driver? Thank You

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@frslam Welcome to HP Community!

 

I understand that the Bluetooth disappearing after Hibernation.

 

Do not worry. I will try to fix the issue.

 

Please try these steps:

  Please perform all these steps patiently as it is very critical to resolving the issue.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation