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goutham0877 Top Student
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

When i was using windows 8 the wifi was good and would never get disrupted.But i updated to windows 8.1 and now when am downloading something the wifi gets disconnected and wont show the network even if the router is on and my phone is still connected to it.

I have to toggle the wifi on and off for some 6-7 times and then toggle airplane mode on and off for 3-4 times to get it to discover the network.Is this because of the adapter or driver and my laptop has a ralink wifi adapter.

What should i do?

Thanks

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Provost Provost
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

Goutham,

 

Welcome to the HP Forum.

 

You might try the following Ralink driver for Windows 8.1 :

sp63945 Mediatek - alink 802.11 WiFi Adapter V5.0.34.0 - Win 8.1

 

[Devices] (Hardware Ids)
PCI\VEN_1814&DEV_5390="Ralink RT5390 802.11b/g/n WiFi Adapter"
PCI\VEN_1814&DEV_539F="Ralink RT5390 802.11b/g/n WiFi Adapter"
PCI\VEN_1814&DEV_3592="Ralink RT3592 802.11a/b/g/n WiFi Adapter"
PCI\VEN_1814&DEV_3090="Ralink RT3090 802.11b/g/n WiFi Adapter"
PCI\VEN_1814&DEV_539A="Ralink RT5390R 802.11b/g/n WiFi Adapter"
PCI\VEN_1814&DEV_539B="Ralink RT5390R 802.11b/g/n WiFi Adapter"
PCI\VEN_1814&DEV_3290="Ralink RT3290 802.11b/g/n Wi-Fi Adapter"
PCI\VEN_14C3&DEV_7630="Mediatek MT7630E 802.11bgn Wi-Fi Adapter "

Your computer's webpage does show a few drivers for Windows 8.1:

HP ENVY TouchSmart 15-j001tx Notebook PC Drivers

 

 

Hope this helps.

 

Click the Kudos Star!

It is a great “Thank You” to the HP Experts who are here to help!

Kind Regards,
Dragon-Fur
goutham0877 Top Student
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

Thanks for the driver lets see if the problem happens again. The problem is not constant but sometimes it happens.

Thanks for your reply.

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deepakpadinjara Honor Student
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wifi is disconnecting frequently

 

goutham0877 Top Student
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

you have to update the driver.Even i had the same problem where it used to disconnect and i had to toggle the airplane mode quite a few times to make it work again.

The best solution is to get back to your original driver or update your driver to the latest version.

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fossay Honor Student
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After upgrade from windows 8 to windows 8.1, my wifi is not working as before. what should i do?

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fossay Honor Student
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

     

When i was using windows 8 the wifi was good and would never get disrupted.But i updated to windows 8.1 and now when am downloading something the wifi gets disconnected and wont show the network even if the router is on and my phone is still connected to it.

I have to toggle the wifi on and off for some 6-7 times and then toggle airplane mode on and off for 3-4 times to get it to discover the network.Is this because of the adapter or driver and my laptop has a ralink wifi adapter.

What should i do?

Thanks

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cpareviewlady Student
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

Hi,

Well, your fix is about 1/2 way there.  I downloaded the new network adapter and I'm connected to the internet, but still lose it after about 10 minutes.  When I right click the wireless icon in the tray and click, troubleshoot problem, the solution says "Gateway not available" and fixed.   Sure enough I have the internet again so that's good.  BUT, this happens about every 10 minutes.  At least I don't have to restart my computer each time, but the problem isn't really solved.

 

Any other suggestions to provide a permanent fix?

 

Thanks for your help so far.

 

Lynn

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CaraHartley Student
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Windows 8.1 wifi issue ralink wifi adapter and envy 15t j001tx

My problem is similar... Strangely when I use my cellphone as a portable hotspot I never have issues. But whenever I am in a hotel, or at the office, and try to connect to Wi-Fi I will often get kicked off it, or my connection will become limited. Sometimes it helps to forget the network, restart and try again. Sometimes that doesn't help. Only recently noticed the message that upgrading to Windows 8.1 may cause internet issues so now I'm pursuing this.

I also have a ralink driver (HP Pavilion Sleekbook 14) so I'm going to try install the driver and will see if it works.

 

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berthtoledo Student
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how can i get back the old driver? and how can i reinstall it

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