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Windows update ruined my laptop

HP Recommended
HP Pavillion
Microsoft Windows 10 (64-bit)



Recently my laptop was autoupdated by windows as I was connected to wifi on 20th, August 2020

After the update, My laptop wifi stopped working. Even WiFi option itself not showing in settings. The same issue with Bluetooth.

So I thought to do Factory Reset the laptop, When I tried to connect my Hard Disk, Pen drive and even 2 of my Android devices,

Laptop is not detecting it and its not even showing in the device manager also.

Now even my Touch screen is not working.


The **bleep**ty Windows update has ruined by whole laptop. Not sure whether windows is testing their updates.

Anyone please provide a solution.


I tried Registry fixes, device manager fixes and all the crap things which are available in Youtube and internet, but nothing works.


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post and would like to help


Are you able to go online with the Ethernet


If Yes, I suggest you download and run the HP Support Assistant from this Link:


HPSA will automatically search for all the latest drivers for your Notebook


  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.


Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available


Keep me posted how it goes


Thank you and have a wonderful day 😊


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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