Wireless Adapter Gone Bad in Spectre within 18 months

[AMX072717]

I have a HP Spectre and within 18 months of purchasing it, the wireless adapter went bad.  Is this type of defect common? I don't want to put any additional money towards HP support or products if this is what I can expect. 

[ub6424]

Hello @AMX072717 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Bluetooth USB>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[AMX072717]

Hi, I do not see any device listed as Bluetooth USB, but below is the other requested information. I have taken my laptop to a non-HP technician who confirmed that my wireless adapter is bad. Now I am relying on a wireless dongle, which is less than satisfactory.

[ub6424]

Hello @AMX072717 

(1) Start windows <device manager>

- Right click <Intel(R) Wi-Fi 6 AX201 160Mhz> device and click <enable>

(2) Update wireless driver

- Visit --->>> INTEL WiFi package drivers 22.160.0

- Download file "WiFi-22.160-Driver64-Win10-Win11.exe" and install

(3) Reboot and test <wireless lan>

(4) Please report your results