Wireless Capability Turns Off Randomely

[AMAAYAAH]

My Notebook Wifi Randomely starts the driver at times and Doesn't start at all in different occasions.

sometimes it works properly without any problems but after restart, shutdown or Hibernation It might doesn't start at all or can't search for any network. but randomely at other times it might start without any problems. while putting the Laptop to sleep doesn't affect the equation at all. so it only happens after the other three options or sudden shutdown. 

These What I have tried so far :

1- Done Network Reset and All other Network Commands Reset Codes.

2- Updated Wireless Driver Multiple Times from the official Website and Other products.

3- Done Fresh Install Of Windows yet still the Problem resists. 

4- Windows Troubleshooter Can't Solve it.

The Only Solution so far is that I Have to keep restarting the Laptop Until the Network Driver Works properly Again.

Please Help Me With This 

Thanks.

WIndows Troubleshooter Finds no SolutionWifi Icon Gets Greyed Out After Pressin On it

[Echo_Lake]

@AMAAYAAH

Thank you for posting on the HP Support Community.

• How did you reinstall Windows?

While you respond to that, let’s run a wireless module test:

1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press the F2 key repeatedly, about once every second.
3. The HP PC Hardware Diagnostics (UEFI) main menu is displayed.
4. In the main menu, click the component test.
5. Then click on the Wireless module test. This test checks that the BIOS detects the wireless module and that it is enabled.
6. To run the test, click the Wireless Module, and then click Run once.
7. The Wireless Module Test takes 30 seconds to complete.

Keep me posted for further assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

[AMAAYAAH]

<Test Passed>

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Test Passed

Any Further Solutions ? 

[Echo_Lake]

@AMAAYAAH

I appreciate your efforts to try and resolve the issue. Let's try a few more methods:

Bios default:

1. Restart your notebook.

2. After the computer restarts, press F10 repeatedly until the BIOS menu displays.l.

3. When the BIOS menu displays, press F9 to restore factory defaults.

4. Select Yes to confirm.

5. Press F10 to save changes and exit.

6. Select Yes to confirm.

   The computer restarts using the default settings. If the issue persists continue next step.

Uninstall network adapter:

1. In Windows, search for and open Device Manager.

2. Double-click Network adapters.

3. Right-click the name of your wireless network adapter, and then select Uninstall device.

4. When the Uninstall Device screen displays, select Delete the driver software for this device if it displays, and then click Uninstall. Then restart your computer and check.

Also, you can update the network adapter driver using HP support assistant

Keep me posted for further assistance.

[AMAAYAAH]

I Restored BIOS to Factory defaults But The problem insists.

I uninstalled The Wireless Driver with its software and installed The network adapter Driver for my specific Model from HP Official website yet No Change as well.

I tried to Update The BIOS to See if it works but Didn't 

Any Further Suggestions ?

[Echo_Lake]

@AMAAYAAH

I appreciate your efforts to try and resolve the issue.

Let's perform a system factory reset in order to isolate the failure. If its hardware related issue, the computer needs to be serviced.

Keep me posted for further assistance.

[AMAAYAAH]

unfortunately the problem remained after doing a full device clean reset. I am not sure If it's really a hardware problem yet so I will try a clean format for windows to be more certian because some sound drivers issues appeared after the reset. I will keep you poster ..

[Echo_Lake]

@AMAAYAAH
 

Work on it as per your convenience and keep me posted on the results.  

Have a great day!

[AMAAYAAH]

I did full format for the device but the problem remains unfortunately. 

Can it be a bios problem ? 

[Echo_Lake · Accepted solution]

@AMAAYAAH

Thank you for posting back. 

I understand you are in need of support, As you've performed relevant troubleshooting steps and the issue persists. I would request you to contact our Support and our Support Engineers should be able to check the available service options for your computer.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.