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Olsen81818
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Message 1 of 2
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Wireless Driver

HP Recommended

I bought this laptop used but reset to factory, It will NOT connect to wifi and there is no wireless driver installed. I have gone through every step recommended for this specific laptop and have installed the drivers in which it gives me a list of to try. None have worked. Yes, I did restart, Still nothing. HELP!  

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Olsen81818

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with Ethernet wired network connection?
  • What are the troubleshooting steps you have tried so far?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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