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‎06-09-2020 01:23 PM

HP Recommended
Product: HP Laptop 15 -dy0xxx
Operating System: Microsoft Windows 10 (64-bit)

I have an HP laptop purchased in Dec 2019 and wireless isn't seeing the SSID for 5G  , but other wifi devices sees the 5G
i have never seen this before when i search / refresh 5G isn't showing up

 

thank you

3 REPLIES 3

‎06-09-2020 01:25 PM

HP Recommended

Hi:

 

If your notebook has a Realtek RTL8723DE wifi card, that is only a single band wifi card that connects to the 2.4 GHz wifi band only.

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‎06-09-2020 01:29 PM

HP Recommended

ok thank you .. i will check out .. wouldn't have thought a new laptop would have single band .. these days

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‎06-09-2020 01:36 PM - edited ‎06-09-2020 01:37 PM

HP Recommended

You're very welcome.

 

Me either, but HP still has two cards that aren't dual band.

 

The other Realtek single band card (RTL8188EE) doesn't even have bluetooth.

 

You can upgrade the internal card if you find that yours is the 8723DE.

 

Realtek RTL8821CE 802.11 ac 1x1 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)  HP part # L17365-005.

 

You can buy the card on eBay...

 

https://www.ebay.com/sch/i.html?_from=R40&_nkw=L17365-005&_sacat=0&_sop=15

 

Or at the HP parts store...$16.50.

 

https://parts.hp.com/hpparts/default.aspx

 

Below is the link to the service manual for your notebook...

 

http://h10032.www1.hp.com/ctg/Manual/c06245081

 

The card will have the same throughput as the RTL8723DE on the 2.4 GHz wifi band, but on the 5.0 GHz band it will have a maximum throughput of 433 MBPS with an AC router.

 

Here are the latest drivers for the card.  You can install them now, as they are also good for the RTL8723DE card.

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103647.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102395.exe

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