Wireless and Bluetooth connectivity problem on HP Envy

[Goran78]

Hi all,

Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plugin the modem, and wait for it to come back online.
6. Plugin the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

DONE SEVERAL TIMES....

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right-click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the checkmark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

I COULDN'T FIND THIS OPTION BUT ALL POWER RESTRICTIONS ARE DISABLED. I MUST SAY THAT ON 5 GHZ EVERYTHING IS WORKING PROPERLY WITH THE SAME SETTINGS. 

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

DONE!

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

DONE!

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right-click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

DONE!

Test an ethernet connection:
Self-explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

DONE, AND THE UPLOAD AND DOWNLOAD SPEEDS ARE ON MAXIMUM. 

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

SAME PROBLEM IF IT IS WORKING IN 2.4 GHZ MODE.

[Jay_G24]

We appreciate your persistence, that said, here are a few other things that have helped others identify the cause of the issue and resolve it:

1. Open Device Manager  

2. Open Network adapters  

3. Locate and right-click the Wi-Fi Adapter and then left-click on Properties  

4. Click the Power Management tab  

5. uncheck the checkmark on "Allow the computer to turn off this device to save the power" and then hit OK

If the issue persists, please run a hardware test on the Wireless card to identify the issue: Click here for steps.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!