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EE69NMP
Microsoft Windows 10 (64-bit)

Wireless capability is turned off and cannot turn it on, on WINDOW 10 the button still in orange COLOUR

Network adapter is updated

It tried many ways but still not working. Help me please

1 REPLY 1
HP Recommended

Hi@DeogratiasM, Welcome to the HP Support Community!

 

We have a couple of options as I see it please try these steps that might help you to fix your issue.

 

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

1) Disconnect the Battery & Adapter then press & hold the power button on the Notebook for 30 seconds then turn on the unit and check if the Wireless light turns on.

 

2) Go to Device manager then uninstall the wireless drivers from Network Adapter and restart the unit and check if the light turns on.

 

3) Please update the Bios & Wireless driver from the HP website.

 

4) Click start in search type Recovery Manager then click on it select Yes on User access control then select I need immediate help then select Driver & application recovery to select the wireless driver and install it then restart the unit.

 

5) If you are comfortable reseating the wireless card which will be on the back panel of your unit you could try these steps as well.

 

Hope this helps! Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

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