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‎06-05-2019 11:15 AM

HP Recommended
Product: ENVY 17
Operating System: Microsoft Windows 10 (64-bit)

I get continuously disconnected.  The Wi-Fi network adapter (?) is Intel Centrino N2230

 

One of the many diagnostics I run said it could be a problem...how do I fix it ?

3 REPLIES 3

‎06-05-2019 01:16 PM

HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

 

There is no fix that I know of other than to replace the 2230 card (which is outdated and doesn't work well with the newer releases of W10).  There are no updated wifi drivers for example.

 

That is why I need to know the full model of your PC so I can see if upgrading the wifi card is possible in your notebook.

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‎06-13-2019 10:08 AM

HP Recommended

Thanks for the reply. 

 

HP Product Number HP ENVY 17 Notebook PC

 

 

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‎06-13-2019 06:09 PM

HP Recommended

You're very welcome.

 

That isn't enough info...

 

Please use this guide for how to find the exact model number/product number of your notebook.

 

https://support.hp.com/us-en/document/c00033108

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