cancel
JLib Honor Student
Honor Student
2 1 0 0
Message 1 of 4
134
Flag Post
HP Recommended

Wireless disconnect

ENVY 17
Microsoft Windows 10 (64-bit)

I get continuously disconnected.  The Wi-Fi network adapter (?) is Intel Centrino N2230

 

One of the many diagnostics I run said it could be a problem...how do I fix it ?

3 REPLIES 3
Provost Provost
Provost
105659 96210 14859 22855
Message 2 of 4
114
Flag Post
HP Recommended

Wireless disconnect

Hi:

 

What is the full model number or product number of your notebook?

 

The product number can be found on the same label as the serial number.

 

Please do not post the serial number.

 

There is no fix that I know of other than to replace the 2230 card (which is outdated and doesn't work well with the newer releases of W10).  There are no updated wifi drivers for example.

 

That is why I need to know the full model of your PC so I can see if upgrading the wifi card is possible in your notebook.

JLib Honor Student
Honor Student
2 1 0 0
Message 3 of 4
82
Flag Post
HP Recommended

Wireless disconnect

Thanks for the reply. 

 

HP Product Number HP ENVY 17 Notebook PC

 

 

Reply
0 Kudos
Provost Provost
Provost
105659 96210 14859 22855
Message 4 of 4
67
Flag Post
HP Recommended

Wireless disconnect

You're very welcome.

 

That isn't enough info...

 

Please use this guide for how to find the exact model number/product number of your notebook.

 

https://support.hp.com/us-en/document/c00033108

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation