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HP Recommended
HP Laptop - 15s-du2078tu
Microsoft Windows 11

All of a sudden I seem to have lost my wireless driver ... dont see the icon ... tried installing the realtek wifi adapters and that did not work either. 

 

What do I do

1 REPLY 1
HP Recommended

Hi @Abhisesh,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

I'm sorry to hear that you're experiencing issues with your HP Laptop's wireless driver. When the wireless driver is not connected, it can prevent you from accessing Wi-Fi networks and cause connectivity problems. Let's go through some troubleshooting steps to try and resolve the issue.

 

Check if Wi-Fi is enabled: Ensure that the Wi-Fi on your laptop is turned on. Many laptops have a physical switch or a keyboard shortcut (often using the "Fn" key) to enable or disable Wi-Fi. Look for a wireless icon on your keyboard or check the side edges of your laptop for a Wi-Fi switch.

Restart your laptop: Sometimes, a simple restart can resolve temporary driver or software issues. Restart your laptop and check if the Wi-Fi connects afterward.

Check Wi-Fi driver status: Verify that the wireless driver is installed and functioning correctly. Here's how you can do it.

 

  • Right-click on the "Start" button and select "Device Manager."
  • In the Device Manager window, look for "Network adapters" and expand it.
  • Find your wireless adapter (it may have "Wi-Fi" or "Wireless" in its name) and check if it has a yellow exclamation mark or a red "X" symbol beside it. If you see any of these, it indicates a driver-related problem.

 

Update wireless driver: If the driver has issues, try updating it to the latest version. To do this:

 

  • Right-click on the wireless adapter in Device Manager.
  • Select "Update driver."
  • Choose "Search automatically for updated driver software" and follow the on-screen instructions to install any available updates.

 

Rollback driver update: If updating the driver didn't help and the problem started after a recent driver update, try rolling back to the previous version:

 

  • Right-click on the wireless adapter in Device Manager.
  • Select "Properties" and go to the "Driver" tab.
  • Click on "Roll Back Driver" if it's available and follow the instructions.

 

Check for physical issues: Make sure there are no physical obstructions or damages to your laptop's Wi-Fi hardware or antennas. Also, check if the Wi-Fi router is working correctly and other devices can connect to it.

Reset network settings: If the above steps don't work, you can try resetting your network settings:

 

  • Press "Windows + X" and select "Windows PowerShell (Admin)" or "Command Prompt (Admin)".
  • Type the following command and press Enter: netsh int ip reset
  • Restart your laptop.

 

Check for software conflicts: Sometimes, third-party software or security applications can interfere with the wireless driver. Temporarily disable any antivirus or firewall software to see if it makes a difference.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

 

Raj_05
HP Support Community Moderator
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