Wireless printer not connecting to internet.

[nicholas279]

My Wireless printer is setup on my wireless network but will not connect to internet. 

[Dvortex · Accepted solution]

Hello, @nicholas279 – Hope you are well 🙂
 

Thanks for stopping by the HP Support Forums! I’m here to help with the printer issues!

Going through your post, I see that the printer is connected over the local network, but is not connected to the internet. Can you print from your PC? Please let me know.

If the printer is not printing from the PC, then try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.
 

If the issue persists, then try the steps below:
 

• First, unplug the USB cable from the printer, if present.
• Go to Control Panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click http://hp.care/2tj7OUA to download and install the software.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Restart the PC and check.

That should help. Let me know!

Cheers 🙂
 

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[nicholas279]

Thanks for your assistance.  My problems is solved.

[Dvortex]

Hello, @nicholas279

Thanks for the update & Great stuff! Glad to know that you were able to fix the issue 🙂
 

Please consider marking my post as "Accepted Solutions" to help other users with the same issue to find a solution more efficiently. Click on "Thumbs up" to give me "Kudos".
 

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Thank you again and may you have a wonderful day and even better tomorrow 🙂