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‎09-29-2024 09:34 AM

HP Recommended


mode=HP Envy x360 2-in-1 Laptop 14-es0033dx

Problem= after format WiFi adapter misses,mouse touch pad misses and screen touch not work

 

Category:
1 REPLY 1

‎09-29-2024 10:09 AM

HP Recommended

I recommend you use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this:

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support

 

You can download the software from the Microsoft Store:

 

HP Cloud Recovery Tool - Free download and install on Windows | Microsoft Store

 

Since you have no Wi-Fi, you will have to use the tool on another PC in order to create the bootable USB recovery drive.

 

You will have to enter your notebook's product number in the tool's search window after you install it to proceed.

 

Your PC's product number is 7H9Y1UA#ABA

 

 

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