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stubby2020
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Message 1 of 2
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Flag Post

battery in h/p laptop

HP Recommended
h/p 15
Microsoft Windows 10 (32-bit)

I put in a new battery and it read 3 minutes and 65%.  unplugged charger and the laptop went off immediately. Did the ACPI uninstall. checked charger,  updated bios.   still the same thing on the battery and the laptop goes off when you unplug the charger.  ??????

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@stubby2020 If the issue occurred on a brand new battery, it could only mean that the DC connector on the system board is faulty and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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