• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 17-e135sw F9V61E*#*** 5CD*5204*J

Hello my rt3290 wireless modul often brakes bluetooth or wlan connection 

Is wireless module whitlisted in bios f39 published over year ago?

or can i use any half size mpcie ac module?

hp expert please help

 

Greetings

Marcin Pudelko

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

You cannot install an Intel wifi adapter in your model since it has an AMD processor and chipset, but you can install this model wifi adapter...

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo    HP Part # 724935-001

 

The card is readily available on Amazon or eBay.  Do your search by the HP part number, not the model of the wifi adapter.

 

Before installing the card, uninstall the Ralink wifi and bluetooth drivers first in the device manager, and you may also have to uninstall the Ralink Bluetooth software in the Windows Control Panel>Programs section.

 

Below are the links to the latest W10 drivers for the Broadcom AC card.

 

Wifi:   7.35.351.0 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

Bluetooth:  12.0.1.921 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

View solution in original post

8 REPLIES 8
HP Recommended

Hi:

 

You cannot install an Intel wifi adapter in your model since it has an AMD processor and chipset, but you can install this model wifi adapter...

 

Broadcom BCM4352 802.11ac 2x2 Wi-Fi + Bluetooth 4.0 combo    HP Part # 724935-001

 

The card is readily available on Amazon or eBay.  Do your search by the HP part number, not the model of the wifi adapter.

 

Before installing the card, uninstall the Ralink wifi and bluetooth drivers first in the device manager, and you may also have to uninstall the Ralink Bluetooth software in the Windows Control Panel>Programs section.

 

Below are the links to the latest W10 drivers for the Broadcom AC card.

 

Wifi:   7.35.351.0 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp78001-78500/sp78044.exe

 

Bluetooth:  12.0.1.921 Rev.A

 

https://ftp.hp.com/pub/softpaq/sp75001-75500/sp75330.exe

 

HP Recommended

this model is very hard to find in Poland any other possibility?

 

HP Recommended

Unfortunately, none that I know of.

 

This eBay seller will ship to Poland...

 

https://www.ebay.com/itm/HP-BCM94352HMB-802-11ac-867Mbps-Bluetooth-BT4-0-MINI-PCI-E-Card-724935-001/...

HP Recommended

I should have mentioned that the above card is the only dual band AC card I know of that will work in your notebook.

 

If for some reason you can't get the card from China, you can get the Broadcom dual band N card with bluetooth...

 

I don't know if these are easier to find in Poland, but that would be your only other alternative.

 

Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth  4.0 Adapter   HP part # 730668-001.

 

You can use the same drivers for this card as the AC card I posted above.

HP Recommended

Hello I have this module already https://www.ebay.pl/itm/HP-BCM94352HMB-802-11ac-867Mbps-Bluetooth-BT4-0-MINI-PCI-E-Card-724935-001/1...

And it working very good

after insert this module I have to make bios recovery from USB because at first poweron laptop do not want to start after bios recovery all goes well

some tips for other users

before change wifi module download at last one driver package for new module and uninstall all drivers from previous module 

Before change module download latest bios and prepare bios recovery USB if pc do not show logo after module replacement power off pc insert prepared USB drive and press win key+b and power in this model with others mey be win key+v pc should read bios from USB and reset bios settings

if this do not work reinsert new wan module and ram modules and tray again

with antena cables wach out to attached labels on antena cables not to cable colors

windows update has wifi driver version 7.35.352.0

 

Do you know manufacture web site where i can always download updated drivers for AW-CE123H

 

Greetings

Windows insider 

Marcin Pudełko

 

 

 

HP Recommended

Hi:

 

The last update from HP was the driver I gave you.

 

Windows Update will install 7.35.352.0, which you have now.

 

The wireless chip is a Broadcom model and Broadcom does not supply wifi drivers to the general public.

 

I am 99.9% sure that Broadcom no longer supports that model wifi card with updated drivers.

HP Recommended

thank you for info

HP Recommended

You're very welcome.

 

Sorry that you had a rather difficult time getting that card to work.

 

I figured it would just be plug and play.

 

And yes, always first uninstall the old wifi card devices (wifi and bluetooth) + the wireless and bluetooth drivers before installing the new card if it is a different model.

 

However I am glad to know that the card is working fine now.

 

Enjoy the much greater throughput and reliability.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.