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Oxymoronic
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Hi, my HP Envy worked perfectly and now it starts to print and then disconnects. 

I cannot get it to find the router nor the Mac wifi.

The instructions given by the chat and the specialist are useless as they ask me to turn the wifi off!

When I do that the Envy is not connected.

Can someone give me some good advice on how to reconnect the Envy to my Bouygues telecom wifi and then my MAc

 

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@Oxymoronic


Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and it would be my pleasure to assist you

 

Do you have other devices that connect to your Network?

 

We could try resetting the Network Settings back to defaults, then connect your printer to your Network and then Add it back to your Mac using Airprint

 

To provide you the accurate instructions, please provide me with the complete printer model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Keep me posted

 

Thank you

 

KrazyToad
I Am An HP Employee

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