• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Realtek 8852BE-V Choya WiFi Disconnection Issue Click here to view the instructions!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-07-2021 01:35 PM - edited ‎12-07-2021 02:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a realtek RTL8821CE 802.11ac PCI adapter on a 17-by1606nz.  everything was working perfectly. nothing has changed same router etc... but since some updates(bios, pilote) in october... it doesn't work properly anymore same with bluetooth. Weak signal on both.

 

I tried all troubleshoot solutions from windows, asked microsoft helpline, they remotely connected my laptop and tried everything. According to them it's all fine and made me reinstall windows 10 and if still problematic to ask the manufacturer Nothing changed obviously.

 

Needless to say that i have another laptop(lenovo) inches away from this one that has good signal and that works perfectly with my bluetooth headphone unlike my HP. so no issue on devices, router a wifi signal. 

 

 Therefore here i am asking  HP and the community.  

 

Thanks in advance

3 REPLIES 3

‎12-08-2021 02:43 AM

HP Recommended

I have the same issue with my wifes HP 15s-fq1050nd it has the same Realtek RTL8821CE network card.

 

My wife was complaining about video conference with google meet and teams. Voice and Video keeps lagging so she always switched over to her phone and then it was okay.

 

So did some speedtests and download is stable for a few seconds around 200mbps and then drops to 120mbps and rising again to 200mbps. same issue for the upload speed. With my laptop i reach 350mbps download and 290mbps upload without the drops i see on the HP. every other device like phones and tablets seems stable.

 

i guess it has something to do with this realtek network card.

Was this reply helpful? Yes No

‎12-08-2021 03:37 AM

HP Recommended

I believe, like many others..., that our question will be unanswered... 

The lesson learned don't buy any computer with realtek tech. on it

 

 

Was this reply helpful? Yes No

‎12-11-2021 01:20 PM

HP Recommended

@abuccarelli

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon in the top-right corner of this screen.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.