Locked topic

This topic has been locked due to inactivity for a long period of time. If you have a question, please create a new topic by clicking here.
atieh Honor Student
Honor Student
1 0 1
Message 1 of 2
147
Flag Post
HP Recommended

bluetooth don't work

HP Pavilion dv6 Notebook PC
Microsoft Windows 10 (64-bit)

After recent update of windows 10 hp connection manager remove from my pc and bluetooth is not shown in device manager. I don't find any way to turn the bluetooth on or off, also the bluetooht is not apear in action center.

1 REPLY
HP Support Agent
HP Support Agent
12360 1164 2314
Message 2 of 2
112
Flag Post
HP Recommended

bluetooth don't work

Hi @atieh,

 

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I read your post about missing Bluetooth icons in action center and a missing driver in device manager after a windows 10 update. I’ll be glad to assist you with this.

 

A commendable job was done by diagnosing the issue before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy and technically sound customers like you. Kudos to you for that. I am amazed at your technical skills and levels of technical knowledge.

 

For better clarity, I would require more information. Please give me the complete model# of the unit. This could have happened because of a missing Bluetooth driver in device manager. Please check these links out to try and resolve the issue:

Link 1: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/bluetooth-missing/td-p/2759379

Link 2: http://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Bluetooth-disappeared-after-installing...

Link 3: http://answers.microsoft.com/en-us/windows/forum/windows_vista-hardware/bluetooth-has-disappeared-fr...

Link 4: https://support.microsoft.com/en-us/kb/894035

 

Hope this helps. Let me know how this goes. I hope the issue gets resolved without hassles and the unit works great. I'm always there to assist you. Please reach out anytime.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation