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bluetooth dont works on HP pavilion hp pavilion 17-019dx

HP Recommended
hp pavilion 17-019dx
Microsoft Windows 10 (64-bit)

The laptop show bluetooth options to send files, but dont work 

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HP Recommended

Hi! @katoraven, Welcome to HP forums.

 

I understand you have Bluetooth issues with your laptop.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Please try the steps recommended below.

 

1. Go to Device Manager.
2. Right click on "Bluetooth Peripheral Device" that you want.
3. Select "Update Driver Software...".
4. Choose "Browse my computer for driver software".
5. Choose "Let me pick from a list of device drivers on my computer".
6. Select "Ports (COM & LPT)".
7. Select "Microsoft" at "Manufacturer" list.
8. Finally, select "Standard Serial over Bluetooth link".


Also, try the steps mentioned below.

1. Go to RUN (Windows Logo + R) and type “services.msc” and Enter.
2. Now find “Bluetooth Support Service” and double click on it.
3. Now click on Log On Tab and Type in "Local Service" without quotes.
4. Click on “This Account”.
5. Now remove any passwords leave the password field blank.
6. Underneath the upper left title should be a hyperlink "Start" Click it.

 

If the issue still persists, uninstall the Bluetooth driver from device manager and install the driver using HP support assistant.

 

Refer this article to know how to use HP support assistant.

 

 

Let me know if this works!

Have a beautiful day ahead! 🙂

A4Apollo
I am an HP Employee

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