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‎10-14-2022 06:40 AM

HP Recommended
Product: HP Pavilion - 14-ce3007ne
Operating System: Microsoft Windows 10 (64-bit)

I had recently reset my laptop as my laptop would stutter frequently (sudden low cpu usage while playing games) which after resetting the laptop is still the case however I dont want the help for that now. Before resetting my laptop I had no bluetooth connectivity issues but now I do. I have a sony wh 1000xm5 headphones and sony wf 1000xm3 earphones which I am unable to connect to my laptop. The devices appear as unknown devices and when I try to connect them it says try again to connect the device or something. I am able to connect both the bluetooth devices on my phone. Please help (laptop: hp pavilion - 14-ce3007ne).

Category:
2 REPLIES 2

‎10-14-2022 06:50 AM

HP Recommended

HiL

 

The only suggestion I can offer, would be to update the Realtek Wi-Fi and Bluetooth drivers to their latest versions.

 

The drivers on your notebook's support page are way out of date.

 

Wifi:

 

2024.0.10.227

 

https://ftp.hp.com/pub/softpaq/sp142001-142500/sp142005.exe 

 

Bluetooth:

 

1.9.1038.3008

 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136892.exe 

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‎10-14-2022 11:46 AM

HP Recommended

Did not work. Also tried using the troubleshooter it said something about changing the bluetooth wave and fixed it but my headphones still show up as unknown device.

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