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‎08-29-2019 02:18 PM

HP Recommended
Product: HP Notebook 15-ac158nr
Operating System: Microsoft Windows 10 (64-bit)

I recently bought  used laptop and updated it to windows 10, now the bluetooth is not working. Each time i try to connect it says cannot connect. I have tried to update the driver but it is not listed under the device manager. How do i update the bluetooth device?

1 REPLY 1

‎08-29-2019 03:23 PM

HP Recommended

Hi:

 

Below is the link to the product specs page for your notebook.

 

https://support.hp.com/us-en/document/c04950419

 

It does not come with the necessary Bluetooth hardware to support Bluetooth networking, or that feature would have been listed along with the 802.11b/g/n (1x1) wireless connectivity specification.

 

That is why you can't connect to any Bluetooth devices, nor is Bluetooth showing up in the device manager.

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