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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-03-2010 12:15 PM

HP Recommended

hi,

i have purchased a new laptop compaq cq42-173tu and i have installed windows 7 ultimate. i am having problem in using bluetooh. whenever i try  to connect it says "BLUETOOTH PERIPHERAL DEVICE DRIVER NOT FOUND" pls help by provinding me with the correct driver for my laptop? thank you

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2010 01:45 PM

HP Recommended

OK.BUT DO CHECK WHATS THE PROBLEM WHENEVER YOU GET TIME.OK? I WILL WAIT FOR YOUR POST.

 

AND THANK YOU VERY VERY MUCH FOR YOUR SUPPORT, I REALLY APPRETIATE YOUR EFFORTS & RESPONSES TO SOLVE MY PROBLEM. THHANKS ONCE AGAIN.YOU SOLVED MY PROBLEM IN A WEEK.THATS GREAT.THE DRIVER YOU TOLD ME TO DOWNLOAD REALLY HELPED A LOT.OTHERWISW I WAS NOT GETTING THE CORRECT DRIVER FOR MY NOTEBOOK PC.

SO I AM MARKING YOUR ANSWER AS SOLUTION BUT PLS DO POST YOUR COMMENTS WHENEVER YOU GET TO KNOW THE (BLUETOOTH PERIPHERAL DEVICE-NOT FOUND) PROBLEM WITH NOKIA PHONES. FINE?.

 

AND CAN I ASK YOU FOR ANOTHER HELP? ACTUALLY I NEED A DRIVER OR SOFTWARE TO RUN MY WEBCAM.

MY LAPTOP HAS A HP WEBCAM-101 PRE-INSTALLED. MY LAPTOP SPECIFICATION ARE AS FOLLOWS:

MODEL- COMPAQ PRESARIO CQ42-173TU

AND I HAVE INSTALLED WINDOWS 7 ULTIMATE 32 BIT.

INTEL CORE I3-330M,2.13 GHz

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os

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43 REPLIES 43

‎09-03-2010 08:06 PM

HP Recommended

This is not an issue with Bluetooth Hardware Driver on your unit, but to do with Driver related to Bluetooth Device that you are trying to connect...So check with the Bluetooth device vendor...

In my experiance, that has been an issue with nokia phones...never been able to get the driver the specife service.

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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‎09-04-2010 01:56 AM

HP Recommended

I NEED THE CORRECT SUPPORTED BLUETOOTH DRIVER FOR MY DEVICE.PLEASE PROVIDE ME WITH THAT.

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
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‎09-04-2010 02:06 AM - last edited on ‎04-18-2016 11:53 AM by HP Administrator

HP Recommended

As per the specs of your unit...it does not come with bluetooth preconfigured... http://support.hp.com/us-en/document/c01570601

To get the drivers, you will need to provide some information on bluetooth device used...

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
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‎09-04-2010 04:00 AM

HP Recommended

hey thanks for your immediate responses. i really appretiate that. ok .what information you want to know? tell me. i let you know!!!!!!

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
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‎09-04-2010 10:07 AM

HP Recommended

OK, to start with are you using a external bluetooth dongle/adapter? the reason i ask this question is because system does not come with a built-in one

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
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‎09-04-2010 10:26 AM

HP Recommended

OK.SEE I AM USING A COMPAQ PRESARIO CQ42-173TU NOTEBOOK PC.  IT COMES WITH IN-BUILT BLUETOOTH. I AM NOT USING ANY EXTERNAL ADAPTER FOR BLUETOOTH. MY BLUETOOTH IS NOT WORKING PROPERLY. WINDOWS SHOWS BLUETOOTH PERIPHERAL DEVICE DRIVER NOT INSTALLED. AND WINDOWS COULDN'T FIND IT AND I ALSO DIDN'T GET THE DRIVER ON HP'S SITE. HOWEVER,I HAVE GOT HP WIRELESS ASSSISTANT BUT ITS A SOFTWARE.IT ALSO DIDNT HELPED. SO I JUST NEED THE CORRECT BLUETOOTH DRVER FOR WINDOWS 7 32-BIT OS (i.e ALSO SHOULD BE COMPAITABLE WITH MY COMPAQ LAPTOP) 

THANK YOU

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
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‎09-04-2010 11:18 AM - edited ‎09-04-2010 11:20 AM

HP Recommended

My Apologies...I was looking at wrong product spec....

So if you open up device manager, do you see, an entry related to bluetooth radio, as below plus you are seeing those yellow /!\ bluetooth peripheral device...Correct?

If the bluetooth radio is not there in device manager, here is driver for the bluetooth device... ftp://ftp.hp.com/pub/softpaq/sp50001-50500/sp50180.exe

bluetooth.png

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
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‎09-05-2010 04:57 AM

HP Recommended

I OPENED MY DEVICE MANAGER,AND I DON'T  SEE ANY ENTRY RELATED TO BLUETOOTH RADIO.AND YES I SEE THESE YELLOW / ! \ BUT I SEE THIS WHEN I OPEN (SHOW BLUETOOTH DEVICES) IN THE BLUETOOTH ICON WHICH MEANS MY BLUETOOTH DEVICE NEEDS TROUBLESHOOTING.

AND YES IN MY LAPTOP UNDER THE TOPIC OTHER DEVICES (IN DEVICE MANAGER) ITS SHOWING PCI SIMPLE COMMUNICATION CONTROLLER WITH THIS YELOW / ! \.

OK.

NOW WHAT SHOULD  I DO?

PRESARIO CQ42-173TU, intel core i3-330m 2.13 Ghz processor, windows 7 ultimate (32bit) os
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‎09-05-2010 05:47 AM

HP Recommended

OK, for PCI simple Communication install this driver - ftp://ftp.hp.com/pub/softpaq/sp48501-49000/sp48617.exe

On the Bluetooth Radio not present/listed in device manager, you will need to 1st turn the wireles button on and than check, was the wireless button on when we checked in device manager?

After the turning the wireless button on, if you are not getting bluetooth radio, I would suggest download bluetooth driver from here and check... ftp://ftp.hp.com/pub/softpaq/sp50001-50500/sp50180.exe

One other thing, Do you see something like this when you open "Show Bluetooth devices"? I am refering to X6 with /!\

 

892i82EAC06D4FEF8A3B

 

 

_________________________________________________________
Although I am an HP employee, I am speaking for myself and not for HP.

Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
Click on the BLUE KUDOS button on the left to say "Thanks"
Was this reply helpful? Yes No
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