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gaurav4321
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bluetooth

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hp pavilion notebook
Microsoft Windows 8.1 (64-bit)

my bletooth not working and not searching the level u bluetooth...........what is the sollution..........if anyone can solve the issue then pls reply my post..............................

 

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Echo_Lake
HP Support Agent
HP Support Agent
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@gaurav4321

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. 

Next, make sure the Bluetooth signal is on:

When the Bluetooth signal is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.

  1. Open Device Manager, and then click the arrow next to Bluetooth or Bluetooth Radios.

    Clicking the arrow next to Bluetooth to expand the list

    • If your device displays in the list, the Bluetooth signal is on. Skip to the next step.

    • If your device does not display in the list, right-click the Bluetooth card, select Enable device, and then try to pair.

And, also uninstall the Bluetooth device, and then pair it

The Bluetooth driver for your device might be in an error state or corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.

  1. Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.

    Example of non-wireless products interfering with wireless performance
  2. In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.

  3. On the confirmation screen, click Uninstall. The device is removed from the list.

  4. Restart the computer to reset any wireless connections.

  5. Try to pair.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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