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crhod
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Message 1 of 2
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can't change chinese to english and will not connect to roruter which is 6inches away

HP Recommended
envy 4520
Microsoft Windows 8.1 (64-bit)

Have hp desktop windows 8.1. cannot connect to router which is 6 inches away and also cannot change from chinese back to englishh. Stopped scrolling up and down which makes it more difficult. AOL tech says I need a usb cable. One I had prior did not use one, doon't know why I would need now. Iyt is an e-printer.

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erico
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Message 2 of 2
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HP Recommended

An Envy 4520 is an AIO printer, not an hp desktop windows 8.1.

 

Would you mind starting over and explaining which device will not connect to your router?

 

The way you have explained it is  a tad confusing. 

 

Make certain that your printer and PC are on connecting the same subnet or SSID.

 

Try using the HP Print and Scan doctor utility to ease your wireless connection problems . Download it and install on your Windows PC.

https://support.hp.com/nz-en/document/c02073861

 

 




I am not an HP Employee.
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