06-07-2018 02:58 PM
problem using eathernet connection i wont connect i plug in the cable when the wifi is on and it still has the wifi symbol and i also turn off the wifi with the cable connected and nothing no internet at all it
06-08-2018 06:41 AM
Your WiFi has failed on your HP 15-g067cl TouchSmart Notebook PC (ENERGY STAR)?
The Etherent has also failed to get any connection?
You can connect with a phone to your Broadband Router?
If there is no connection at all then it may be the Router that is at fault.
But if you can connect with a phone via your internet connection then the it likely to be in the PC.
If you can navigate to a DOS box C:\WindowsSystem32\cmd.exe
or try WinKey + R and type cmd.exe in the box.
Then type these commands and post back please...
ping 127.0.0.1 getmac