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cracy
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can't connect to and eathernet connection i can use wi-fi but if i connect the eathernet nothing

HP 15-g067cl TouchSmart Notebook PC (ENERGY STAR)
Microsoft Windows 10 (64-bit)

problem using eathernet connection i wont connect i plug in the cable when the wifi is on and it still has the wifi symbol and i also turn off the wifi with the cable connected and nothing no internet at all it 

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HP Recommended

can't connect to and eathernet connection i can use wi-fi but if i connect the eathernet nothing

Hi

 

Your WiFi has failed on your HP 15-g067cl TouchSmart Notebook PC (ENERGY STAR)?

The Etherent has also failed to get any connection?

You can connect with a phone to your Broadband Router?

 

If there is no connection at all then it may be the Router that is at fault.

 

But if you can connect with a phone via your internet connection then the it likely to be in the PC.

 

So

 

Getmac All.pngIf you can navigate to a DOS box C:\WindowsSystem32\cmd.exe

or try  WinKey + R and type cmd.exe in the box.

 

Then type these commands and post back please...

 

ping 127.0.0.1

getmac
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