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Katie003
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can't print on either of my wireless printers from my HP 11-r010nr, but can from my desktop

HP stream 11-r010nr
Microsoft Windows 10 (64-bit)

Have Brother HL-2270dw at my default printer. Devises and printers in control panel shows HP Stream status as not connected.   Shows HP Office Jet Pro 8610 as offline.  When trying to print get an error, but no code.  I can print on both printers from my HP desktop.

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HP Recommended

can't print on either of my wireless printers from my HP 11-r010nr, but can from my desktop

Hi @Katie003,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

 

I understand you are having connectivity issues on your HP OfficeJet printer. Don't worry we'll work together to find a solution for you,

 

Let's try these steps here:

 

Hard reset on the printer, router, computer and other devices on the same network.

 

The following steps temporarily disconnect network and Internet connections and require restarting your computer. Complete any tasks or downloads in progress before continuing.

1. Press the Power button on the printer to turn it off.

2. Disconnect the power cord from the rear of the printer.

3. Disconnect the power cord from the wireless router.

4. Turn off the computer.

5. Wait for 30 seconds.

6. Reconnect the power cord to the wireless router.

7. Wait for 30 seconds, or until the router is fully on and ready

8. Turn the computer back on.

9. Wait for the computer to reload

10. Reconnect the power cord to the rear of the printer.

11. Turn the printer back on.

 

I would start by checking the installed printer software by downloading and running the HP Print and Scan Doctor. This tool can diagnose and fix many printing and printer software related issues. Please use this link to help you with that information: http://hp.care/2biN2XE 

 

If the issue persists, next step would be to uninstall and reinstall the printer drivers

 

Let's try these steps here:

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software12/COL51184/bi-124093-4/OJ8610_198.exe and install the full feature software for this printer driver

15 ). Select the connection type as wireless if prompted and follow the on-screen instructions to complete the setup.

 

Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

                                                           

And I Hope you have a good day, Ahead.

Regards,

Jeet_Singh
I am an HP Employee

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